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All fragrance decant sales are final.

Because our fragrances are individually decanted and prepared for each order, we are unable to accept returns or exchanges based on fragrance preference, scent performance or a change of mind.

We encourage customers who are unfamiliar with a fragrance to purchase a smaller size before purchasing a larger decant.

Damaged or Incorrect Orders
If an order arrives damaged, leaking, or the customer receives an incorrect item, please have them contact sixtyscentsbyrobin@gmail.com within 48 hours of delivery and provide their order number, a description of the issue, and photographs of the item and packaging.

We will review the issue and, when appropriate, arrange a replacement or refund.

Shipping Issues
SixtyScents is not responsible for delays caused by the shipping carrier. If a customer experiences a delivery problem, we will assist in determining the appropriate next steps.

Full-Bottle Purchases
Unopened and unused full-bottle fragrances may have different return eligibility. Any eligible return must be authorized by SixtyScents before being sent back.